24/7 recovery line
Or WhatsApp us your location and we will come to you.
- Fixed price before we set off
- Cars, vans and non-runners
- Flatbed trucks, no towing damage
- Read our Google reviews
These terms apply when you use the Auto X Limited website or book our vehicle recovery, towing, roadside assistance, transport or tyre services. Purchases from our online shop are also covered by our Refund and Returns Policy. By booking a service or placing an order, you agree to these terms.
About us
Auto X Limited, Twin Trees Farm, Rowley Lane, Wexham Street, Slough SL3 6PB. Phone 07946 599666 or 01753 873102. Email autoxlimiteduk@gmail.com.
Quotes and prices
- We give you a price on the phone or by message before we set off. That price is based on what you tell us: where the vehicle is, where it is going, the type of vehicle and whether it rolls, steers and brakes.
- If the job turns out to be different when we arrive, for example the vehicle is in a different place, will not roll, needs extra equipment or there is more waiting time, we will explain why and agree any change with you before we carry on.
- Prices on the website are a guide only, unless shown as a fixed price in our online shop.
Payment
Payment is due when the job is finished, unless we agree otherwise in advance. We accept card and bank transfer. We may ask for payment before we unload the vehicle at its destination. For booked transport jobs we may ask for a deposit.
Need a tow right now?
Call or WhatsApp us and we will confirm a fixed price before we set off.
Cancellations
You can cancel at any time. If you cancel after our truck has set off, we may charge a call-out fee to cover our time and fuel. We will tell you what this is if you ask before booking.
Your responsibilities
- Give us accurate details about the vehicle, its location and its condition.
- Make sure you have the right to have the vehicle moved, and that you or someone authorised is present unless we agree otherwise.
- Remove valuables from the vehicle. We are not responsible for personal items left inside.
- Tell us about anything that could affect safe loading, such as low ground clearance, modifications, damage, a fuel leak, or an electric or hybrid drivetrain.
Our responsibilities
- We will carry out the work with reasonable care and skill, using suitable equipment and trained drivers.
- We carry the insurance needed for vehicle recovery and transport.
- Arrival times we give are our best estimate. Traffic, weather, road closures and other jobs can cause delays, and we will keep you updated.
- Roadside help such as jump starts is a temporary fix to get you moving. It is not a full repair, and we recommend a garage checks the vehicle.
Damage and claims
Please check your vehicle when it is delivered and tell us about any new damage straight away, before the driver leaves if possible, or within 24 hours. We are not liable for damage that existed before we collected the vehicle, for mechanical or electrical faults that were already present, or for damage caused by the condition of the vehicle (for example parts that are rusted, loose or already failing). Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that cannot be limited by law.
Storage
If we store your vehicle at our yard at your request, or because it cannot be delivered, we will tell you of any storage charges before they apply. If a vehicle is left with us and not collected, and we cannot contact you, we may take steps allowed by law to recover our costs.
Online shop
Orders from our online shop are subject to availability and confirmation. Your rights to cancel and return goods are set out in our Refund and Returns Policy and do not affect your statutory rights under UK consumer law.
Website
We try to keep the information on this website accurate, but it is for general guidance and may change. Safety advice on this site does not replace the Highway Code or instructions from the emergency services. If you are in danger, call 999.
Your personal data
We use your information as set out in our Privacy Policy.
Complaints
If you are unhappy with our service, please contact us and we will try to put things right quickly.
Law
These terms are governed by the law of England and Wales. Your statutory rights as a consumer are not affected.
Contact us
If you have a question about these terms, contact us at autoxlimiteduk@gmail.com, call 07946 599666, or write to Auto X Limited, Twin Trees Farm, Rowley Lane, Wexham Street, Slough SL3 6PB.