Auto X Limited Mobile Tyre Fitting Return and Exchange Policy

Last updated: 12 May 2026

Auto X Limited Mobile Tyre Fitting supplies new tyres and part worn tyres from:

Twin Trees Farm
Rowley Lane
Wexham
Slough
SL3 6PB
United Kingdom

This policy explains how returns, exchanges, inspections, refunds, and return postage work for tyres purchased from Auto X Limited Mobile Tyre Fitting.

1. Products Covered

This policy applies only to:

  • New tyres
  • Part worn tyres

No other products or services are covered by this policy.

2. Returns Policy

Auto X Limited Mobile Tyre Fitting accepts returns only if the tyre has not been fitted, inflated, driven on, installed, or used in any way.

To qualify for a return or refund:

  • The tyre must be unused
  • The tyre must not have been fitted to a wheel
  • The tyre must not have been inflated
  • The tyre must not have been driven on
  • The tyre must not show any fitting marks, use marks, damage, or alteration
  • The tyre must be in the same condition as supplied
  • Proof of purchase must be provided
  • You must contact us within 48 hours of delivery or collection

If the tyre has been fitted, used, damaged, marked, inflated, or altered in any way, the return or refund request will be refused.

3. Returns We Cannot Accept

We cannot accept returns for tyres that have:

  • Been fitted to a wheel
  • Been inflated
  • Been used on the road
  • Been driven on
  • Been installed by any workshop
  • Fitting marks
  • Bead damage
  • Cuts, punctures, impact damage, or sidewall damage
  • Damage caused after sale
  • Signs of wear after purchase
  • Been altered from the condition supplied

We also cannot accept returns if the tyre is not in the same condition as when supplied.

4. Exchanges

Exchanges may be offered only if the tyre has not been fitted, inflated, used, driven on, or damaged.

Exchanges are subject to stock availability.

If an exchange is approved:

  • The replacement tyre will match the agreed size and specification
  • Collection or delivery arrangements will be confirmed with the customer
  • If stock is unavailable, a refund may be offered instead

Exchanges will not be approved for tyres that have been fitted, inflated, used, driven on, damaged, marked, or altered after sale.

5. Inspection Process

All returned tyres must be inspected before any refund or exchange is approved.

The inspection may check:

  • Tread condition
  • Sidewall condition
  • Bead condition
  • Signs of fitting
  • Signs of inflation
  • Signs of road use
  • Signs of damage
  • Signs of alteration

If the tyre is confirmed to be unused and in the same condition as supplied, the return may be approved.

If the tyre shows any signs of fitting, inflation, use, road use, damage, or alteration, the return will be refused.

6. Refunds

Refunds are only issued after the returned tyre has passed inspection.

Refunds are issued to the original payment method.

Approved refunds usually take 5 to 7 working days to process.

Refunds will not be issued for tyres that have been:

  • Fitted
  • Inflated
  • Used
  • Driven on
  • Damaged
  • Marked
  • Altered
  • Returned in a condition different from when supplied

7. Return Postage

Return postage is the responsibility of the buyer.

The buyer must pay all return postage, courier, transport, or delivery costs.

Auto X Limited Mobile Tyre Fitting is not responsible for return postage costs unless agreed in writing.

If a returned tyre is refused after inspection, the customer will also be responsible for any redelivery costs.

8. How to Request a Return or Exchange

You must contact us within 48 hours of receiving your order.

Please send the following details on WhatsApp:

  • Full name
  • Order number
  • Tyre size
  • Clear photos of the tyre
  • Explanation of the issue

WhatsApp support only:
07946 599666

9. Return Address

Auto X Limited Mobile Tyre Fitting
Twin Trees Farm
Rowley Lane
Wexham
Slough
SL3 6PB
United Kingdom